Africsearch Togo recrute à ces 4 postes pour un groupe bancaire

Poste offert : Autre

Date limite : 12/09/2019

Région : Afrique de l’Ouest (Togo)

Secteur d’activité : Banque/Finance/Assurance

Description du poste / Fonctions / Attributions :

JOB OBJECTIVES:

The Head, Digital Solutions will be responsible to lead, build and run the Institute Group
Commercial Banking digital offering across product house, technology, marketing, sales and
customer conversion.
Lead a digital sales operating model for the Commercial Banking business that drives value, and
work with the Affiliates to distribute digital solutions to the target customer segments. Use and apply ‘best in class ‘business and customer experience benchmarks, considering both financial
services and other industries. The work will result in an efficient digital sales capability that will deliver for Commercial Banking customers and contribute to the bottom line of the business. The
Candidate will be recognized as a thought leader both internally and externally on Digital
Innovation and sales in Commercial Banking.
This position is responsible for strategy formulation and execution, business development,
revenue  generation, efficiency improvement, overall business process management and leadership.

KEY RESPONSIBILITIES

Business and Financial Performance

• Leads the process to identify and evaluate internal digital asset capabilities and strengths.
• Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities
• Leads the development of the digital sales business strategy, roadmap and execution that supports CMB’s aspirations for each line of business and product
• Manage the digital sales conversion strategy, and the digital sales channels’ performance
• Innovating business models and developing new channels or business transformation.
• Improves CMB performance through the application of original thinking to existing and emerging methods, processes, products and services.

Client Centricity

• Lead the improvement of Group Commercial Banking digital sales processes and pipeline management, delivering measurable uplifts in both end-to-end customer experience and sales performance
• Partnering with the Data & Analytics team, leveraging on Artificial Intelligence or on other behavioural data tools to make the best use of customer data insights to shape and evolve the digital sales experience.
• Lead innovation leveraging on technology to provide best-in-class digital solutions with CMB target market
• Establish and sustain a customer-centric business culture, leveraging on technology and innovation

Leadership and People Management

• Inspire, motivate and guide team member.
• Foster an environment of collaboration
• Set, monitor, provide and reinforce overall team performance feedback, including Description du profil du candidat :

Experience & Qualifications

• • At least 15 years sales and managing experience, preferably in Digital Financial Services /Commercial Banking
  • Sound business and people development performance record
  • Passionate about the customer experience, with strong experience in developing digital solutions and marketing, and the ability to drive meaningful growth through digital channels
  • Have a proven ability to use the voice of the customer to make insight driven decisions, as well as the ability to spot trended change and opportunities
  • Understanding of journey mapping, user experience and design, and the way they fit into the multi-channel experience to drive improvement.
  • Good knowledge of banking technology applications and executive training will be an advantage.
  • Excellent knowledge of banking operations, technology, products & customer segmentation
  • Master’s Degree in Business Administration or related field of study.
  • Additional education in Digital Market Place or Digital Business Innovation is desirable.

Skills

• • Good knowledge and understanding of digital service best practice both in financial services and other industries, with an understanding of up-to-date trends
  • A proven understanding of digital usage, new functionality, and their links to other channels such as mobile and Bank Cards
  • Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists and with the ability to lead others through the product cycle and strategy

• • The ability to monitor a strategy’s progress against a plan and implement corrective action

Informations supplémentaires :

Reports to:  Group Executive, Commercial Banking

Poste offert : Autre

Date limite : 12/09/2019

Région : Afrique de l’Ouest (Togo)

Secteur d’activité : Banque/Finance/Assurance

Description du poste / Fonctions / Attributions :

JOB OBJECTIVES:

To grow low cost deposits and maximise revenues for Commercial bank (especially derived from
deposits and commissions). Accountable for the achievement of performance targets of the
Liability Products through an effective cost management. Responsible for setting up the
Commercial Banking (CMB) Liability Products overall strategy and ensure disciplined execution
across the network.
To develop and manage Liability Products for Commercial Banking Group to drive revenue
growth and to ensure that clients are serviced in an effective and efficient manner.
To work with the coverage teams in coordinating effective marketing strategy for deposit
mobilisation efforts and initiatives
To ensure a strategic and coordinated product development & sales focus, servicing the CASA
product needs of both existing and new business clients as well as the reporting of all CASA
activities to relevant stakeholders.
To design and manage deposit gathering programs to drive liability growth

JOB CONTEXT:

This position is responsible for strategy execution, business development, revenue generation,
efficiency improvement and overall business process management and leadership.

KEY RESPONSIBILITIES:

Business & Financial

• Responsibility over the public sector business within CMB
• working with Product house to deploy eGovernment solutions for CMB clients
• Key objective is to primarily ensure a strong and sustained volumes of Non-Interest
Income, Low Costs Deposits mobilization, and ultimately to manage Public Sector
sales/revenue and profitability momentum
• Prepare & deliver on budget planning process for the Unit and outline strategies for
achieving the budget
• To deliver CMB CASA products to customers in the most efficient and cost-effective way
using appropriate technology, whilst closing product gap versus competitors.
• Lead Liability Products and sales focus on payments & collections to expand the CMB
customer base and grow market share of Liability Products, generating a significantly
enhanced base of low-cost liabilities for the CMB.

• Develop and execute an innovative product origination, implementation and delivery plan
that positions CMB’s payment & collection products in a leading stance in the
marketplace.
• Develop innovative based CASA Products
• Lead gap analysis and ensure a high cross-sell of CMB cash Products and Solutions.
• Developing close and effective contacts with key clients.
• Identify and evaluate potential revenue opportunities in existing and new markets
• Develop and continually expand the target market of Liability Products, working actively
with CIB Cash, Account Managers and IT & Ops.
• Ensure efficient and accurate product management financials, volume, trend and
variance analysis.
• Actively update and monitor the deal pipeline for growth.
• Ensuring effective cross sell with product partners and specialists in driving Liability
Products revenue.

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Client-Centricity
• Identify customer needs based on customer interaction and interface with Account
Managers.
• Drive customer service excellence Initiatives
• Drive and sustain a customer-centric business culture, leveraging on people and
technology
• Ensure Implementation of all action plans from Customer perspectives

People Management & Development
• Motivating and managing the Team to generate business for new accounts and develop
them to achieve consistent profitability through a clear process of target settings.
• Supervise and direct the team to deliver value proposition, including platform, credit
&Liability Products
• Encourage and foster a congenial working environment to enable the Team to achieve
through teamwork and operational efficiency.
• Govern direct reports with account strategies and account problem resolution

Process, control and operational performance
• Identification and marketing strategies/opportunities that will assist in the CMB sales
process
• Run weekly & monthly sales process, account planning and pipeline reporting
• Prepare reporting and financial returns as required with Finance partner
• Conduct periodic strategy, surveys, collate and analyse results, draft and implement
action plans for sales
• Provide overall Cash Business updates to the GE CMB and all stakeholders

Description du profil du candidat :

Experience & Qualifications

• At least 12 years sales and managing experience, preferably in CMB/ CIB/ with an experience in the Liability Products/CASA.
• Ability to structure transactions.
• Ability to interact and negotiate with the client organization at the global decisionmaking level;
• Excellent verbal and written communication skills in relevant languages to the accounts assigned;
• Ability to pull together various resources to sell and deliver customer solutions;
• Results and Leadership driven;
• Inclusive, flexible, internationally savvy and sensitive to client culture.
• Bachelor’s/Master’s degree in Business Administration, Marketing or related field of study
• Strategic mindset – decision making ability to consider both short term and long term objective
• Informations supplémentaires :

Report to: Head, Trade, Value Chain & Liability Products, Commercial Bank

Poste offert : Autre

Date limite : 12/01/2019

Région : Afrique de l’Ouest (Togo)

Secteur d’activité : Banque/Finance/Assurance

Description du poste / Fonctions / Attributions :

JOB OBJECTIVE

Responsible for setting up the Commercial Banking (CMB) Trade, Value Chain & Liability Products
overall strategy and ensure disciplined execution across the network.
To develop and manage Trade, value chain and Liability Products for Commercial Banking Group
to drive revenue growth and to ensure that clients are serviced in an effective and efficient
manner.
Overall responsibility for revenue growth and market share growth of the vanilla trade and
Structured Trade & commodity financing business in CMB
To plan and deliver an effective strategy to fully extract value along the value chain of our
corporate clients resulting in customer acquisition across the entire value chain (anchors,
suppliers, distributors, employees etc.), retention of deposits within the system and increase in
transactional income.
Achieve real synergy by fostering close collaboration with and among all internal stakeholders,
especially the coverage teams of CIB, CMB and Personal Banking, to ensure goal alignment and
congruence that will result in enhanced profitability for the Bank.
To ensure a strategic and coordinated product development & sales focus, servicing the Trade &
Cash product needs of both existing and new business clients as well as the reporting of all trade
& cash activities to relevant stakeholders.
To design and manage deposit gathering programs to drive liability growth.

KEY RESPONSABILITIES

Business & Financial

? Will have oversight over all 3 businesses within CMB but with special focus on the local
corporate business
? Responsible for development of regional trade
? Responsible for looking out for risk sharing opportunities with DFIs and other agencies,
monitoring and ensuring optimal utilisation of these facilities
? To deliver CMB products to customers in the most efficient and cost-effective way using
appropriate technology, whilst closing product gap versus competitors.
? Lead Liability product development and sales focus on payments & collections to expand
the CMB customer base and grow market share of deposits, generating a significantly
enhanced base of low-cost liabilities for the CMB business.
? Develop and execute an innovative product origination, implementation and delivery plan
that positions CMB’s payment & collection products in a leading stance in the
marketplace.
? Develop innovative based Trade Products to ensure a leading trade proposition for
clients.
? Lead gap analysis and ensure a high cross-sell of CMB Products and Solutions.
? Developing close and effective contacts with key clients.
? Develop value chain origination capacity in key sectors of industry and work with CB and
CMB coverage teams to coordinate value chain initiatives
? Identify and evaluate potential revenue opportunities in existing and new markets
? Develop and continually expand the target market of Trade & Liability Products, working
actively with CIB- Trade & Cash, Account Managers and IT & Ops.
? Ensure efficient and accurate product management financials, volume, trend and
variance analysis.
? Actively update and monitor the deal pipeline for growth.
? Ensuring effective cross sell with product partners and specialists in driving trade services
& Liability Products revenue
? Overall management of the Trade Business (Vanilla & STCF) sales and revenue
momentum across our platform with a support to the affiliates
? Sales of eGov solutions to grow deposits.

Client-Centricity
? Identify customer needs based on customer interaction and interface with Account
Managers.
? Drive customer service excellence Initiatives
? Drive and sustain a customer-centric business culture, leveraging on people and
technology
? Ensure Implementation of all action plans from Customer perspectives

People Management & Development
? Motivating and managing the Team to generate business for new accounts and develop
them to achieve consistent profitability through a clear process of target settings.
? Supervise and direct the team to deliver value proposition, including platform, credit,
Trade, Value Chain & Liability Products
? Encourage and foster a congenial working environment to enable the Team to achieve
through teamwork and operational efficiency.
? Govern direct reports with account strategies and account problem resolution

Process, control and operational performance

? Identification and marketing strategies/opportunities that will assist in the CMB sales process
? Run weekly & monthly sales process, account planning and pipeline reporting
? Prepare reporting and financial returns as required with Finance partner
? Conduct periodic strategy, surveys, collate and analyse results, draft and implement
action plans for sales
? Provide overall Trade & Cash Business updates to the GE CMB and all stakeholders

Description du profil du candidat :

Experience & Qualifications
? At least 15 years sales and managing experience, preferably in CMB/ CIB/ with an
experience in the Trade Services & Finance and Liability Products.
? Ability to structure transactions.
? Ability to interact and negotiate with the client organization at the global decisionmaking level;
? Excellent verbal and written communication skills in relevant languages to the accounts
assigned;
? Ability to pull together various resources to sell and deliver customer solutions;
? Results and Leadership driven;
? Inclusive, flexible, internationally savvy and sensitive to client culture.
? Bachelor’s/Master’s degree in Business Administration, Marketing or related field of
study.
? Strategic mindset – decision making ability to consider both short term and long term
objectives
? Dynamic, innovative self-starter with a personal ambition to succeed
? Bilingual (English/French) as an advantage

Personal Attributes
? Strong interpersonal, influencing and communication skills
? Results oriented and driven.

Informations supplémentaires :

Reports to:  Group Executive, Commercial Bank